Prisoners' Families Helpline
Free, confidential support for anyone with a family member in prison, or leaving one.
Having someone in prison is isolating in a way few other things are, and the practical questions — visits, money, release, housing — arrive alongside the emotional ones.
The helpline covers both, and it is free and confidential.
Prisoners' Families Helpline
Free support for families of people in prison.
- United Kingdom
- People in or leaving prison
- Carers
- 0808 808 2003
Call the Prisoners' Families Helpline
Free from any phone in the UK.
Hours not confirmed
- Free to call
- Freephone number
- You do not have to give your name
Checked 15 October 2026 against their own page
People contact them about: police, courts or prison, things are bad at home, money, debt or housing, completely alone, caring for someone.
Other organisations
- SamaritansFree, 24-hour listening for anyone who is struggling — you do not have to be suicidal to call, and you do not have to give your name.
- The Farming Community NetworkSupport for farmers and farming families across England and Wales, on both the personal and the business side of a hard year.
- ScopeFree, independent advice for disabled people and their families in England and Wales.
- ShoutA free, 24/7 text service for anyone in crisis who would rather write than speak.
Is something here wrong?
A number that no longer works is the most serious thing that can go wrong on this site. If you have tried one of these and it did not connect, please tell us and we will check it the same day.
We are not affiliated with Prisoners' Families Helpline and we do not speak for them. This page describes their service as they publish it; their own site is always the authority.