What it costs, and what to do if you can't pay
What is free, what your insurance owes you, the safety net if you have none, and how to deal with a bill that has already arrived.
5 min readGetting helpTreatment and services
"I can't afford it" is one of the most common reasons people in the US do not get help, and it is a reasonable fear rather than an excuse. It is also, in several specific situations, wrong — and knowing which ones can change what you do tonight.
The things that cost nothing
Start here, because the list is longer than people expect.
- 988 — the Suicide & Crisis Lifeline. Free, no insurance, nothing billed, nothing on a statement. Phone, text or chat.
- The Veterans Crisis Line — 988 then press 1. Free, and you do not need to be enrolled with the VA.
- Warmlines — peer-staffed lines in most states for people struggling but not in immediate danger. Free.
- Mobile crisis teams — in many counties they come to you. Usually free; worth asking when you call.
- Support groups — NAMI, DBSA and most peer groups charge nothing.
None of these bills your insurance, so none of them appears anywhere.
The emergency room, and what the law actually says
Under EMTALA, essentially every hospital ER must screen you and stabilize an emergency condition regardless of insurance, immigration status or ability to pay. A psychiatric emergency counts. They cannot refuse you at the desk.
That is about access, not price — you can still receive a bill afterwards. But the bill comes later and the care comes now, and in an emergency that is the order that matters. Do not stay home over a bill.
If you have insurance
Parity law requires most plans that cover mental health to cover it no more restrictively than physical health — comparable copays, comparable limits, comparable prior-authorization rules. Plans do not always comply. If yours is refusing something, the words to use are "I believe this violates mental health parity", and your state insurance commissioner takes complaints.
Practical things worth knowing:
- Ask about in-network options first. An out-of-network therapist can cost several times more for the same hour.
- Many plans cover teletherapy at the same rate, which widens the pool a lot.
- An EAP through work usually gives a handful of free sessions, does not go through insurance, and does not tell your employer you used it.
If you do not have insurance
There is a real safety net and it is badly signposted.
- Community Mental Health Centers and Federally Qualified Health Centers are required to operate a sliding scale based on income. For some people that is a few dollars a visit. Find your nearest FQHC through HRSA's finder.
- Medicaid covers mental health care and eligibility is wider than most people assume, particularly in expansion states. You can apply at any time of year, and coverage can be backdated in some circumstances.
- Open Path Collective and similar networks offer sessions at a reduced flat rate.
- University training clinics — psychology and social work programs run low-cost clinics staffed by supervised trainees. The supervision is often more intensive than you would get privately.
- SAMHSA's National Helpline is free, open around the clock, and exists specifically to find local treatment regardless of ability to pay.
If a bill has already arrived
Do not ignore it, and do not assume it is final.
- Nonprofit hospitals are required to have a financial assistance policy — "charity care" — and to publicize it. Many people who qualify never apply because nobody mentioned it. Ask for the policy by name.
- Ask for an itemized bill. Errors are common and duplicate charges are common.
- Ask for a payment plan. Most hospitals will take a small amount monthly with no interest rather than send an account to collections.
- The No Surprises Act protects you from most surprise out-of-network billing for emergency care. If you were treated at an in-network ER by an out-of-network doctor, that is what it was written for.
- Negotiate. Uninsured self-pay bills are routinely reduced on request, sometimes substantially.
Medication
If the cost of a prescription is the barrier, say so to the prescriber rather than quietly stopping — there is almost always a generic, and stopping abruptly carries its own risks.
- GoodRx and similar discount cards can be cheaper than a copay, and you can use them without insurance.
- Patient assistance programs are run by most manufacturers for people who cannot afford a branded drug.
- 340B pricing at FQHCs and some hospital pharmacies is significantly lower.
The thing worth holding onto
The most expensive option in this whole system is the one where nothing is done until it becomes an emergency. Every route above exists because somebody recognized that, and none of them requires you to have money in your hand tonight.
If you are not safe right now, the ER has to see you and 988 costs nothing. Both of those are true whatever your insurance situation is.